KEY ITIL-4-PRACTITIONER-DEPLOYMENT-MANAGEMENT CONCEPTS | STUDY GUIDE ITIL-4-PRACTITIONER-DEPLOYMENT-MANAGEMENT PDF

Key ITIL-4-Practitioner-Deployment-Management Concepts | Study Guide ITIL-4-Practitioner-Deployment-Management Pdf

Key ITIL-4-Practitioner-Deployment-Management Concepts | Study Guide ITIL-4-Practitioner-Deployment-Management Pdf

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Peoplecert ITIL-4-Practitioner-Deployment-Management Questions - Latest Preparation Material (2025)

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Peoplecert ITIL 4 Practitioner: Deployment Management Sample Questions (Q20-Q25):

NEW QUESTION # 20
[Use Tools and Techniques for Deployment]
Which automation tools should be used to transport and install configuration items into a test environment?

  • A. Service configuration management tools
  • B. Work planning and prioritization tools
  • C. Deployment tools
  • D. Environment configuration and management tools

Answer: C


NEW QUESTION # 21
[Integrate Deployment Management with Other Practices]
A large multi-national organization uses DevOps principles to enable fast and effective development and implementation of software products. Each product team has a lot of independence, but a centralized IT governance team ensures consistency and adherence to the organization's policies. Different people within the organization have different opinions about whether deployment management should be centralized or distributed among the teams. How should the deployment management practice be implemented and managed in this organization to ensure that the practice meets their needs?

  • A. A centralized deployment management team should manage and coordinate deployments for all development teams
  • B. Each development team should have an independent deployment manager who owns all aspects of deployment within that team
  • C. Software developers in each team should take full responsibility for deployment of software that they develop
  • D. A centralized deployment management team should support the product teams by providing guidance and tooling

Answer: D

Explanation:
In a DevOps environment with independent product teams and centralized governance, ITIL 4 recommends balancing autonomy with consistency. Option C, where a centralized deployment management team supports product teams by providing guidance and tooling, aligns with this approach. It ensures that teams retain flexibility to deploy efficiently while benefiting from standardized tools, best practices, and governance, maintaining organizational alignment and reducing risks of inconsistency.
Option A (Each development team should have an independent deployment manager who owns all aspects of deployment within that team): Incorrect, as fully independent deployment managers per team could lead to inconsistent practices and tools, undermining centralized governance and creating silos.
Option B (A centralized deployment management team should manage and coordinate deployments for all development teams): Incorrect, as centralizing all deployment activities reduces team autonomy, contradicting DevOps principles of empowering teams and slowing down delivery.
Option C (A centralized deployment management team should support the product teams by providing guidance and tooling): Correct, as it supports DevOps autonomy while ensuring consistency through shared tools (e.g., CI/CD pipelines) and guidance, aligning with ITIL 4's focus on value co-creation and governance.
Option D (Software developers in each team should take full responsibility for deployment of software that they develop): Incorrect, as while developers often handle deployments in DevOps, completely bypassing a structured deployment management practice risks non-compliance with governance and inconsistent outcomes.


NEW QUESTION # 22
[Measure and Improve Deployment Management]
An organization is aiming to achieve capability level 3 for the deployment management practice. What is an indication of the achievement of capability level 3?

  • A. Deployment models are developed and implemented
  • B. The deployment manager is able to report on the effectiveness of the deployment management practice
  • C. Employees from other practices understand how deployment activities are integrated into relevant workflows
  • D. The deployment management team regularly suggests and implements improvement opportunities

Answer: C

Explanation:
ITIL 4 defines capability level 3 for a practice as achieving integration across the organization, where the practice is embedded into broader workflows and understood by related practices. For deployment management, an indication of reaching capability level 3 is when employees from other practices understand how deployment activities are integrated into relevant workflows (Option B). This demonstrates cross-functional alignment and maturity, showing that deployment management is not siloed but part of the organization's value streams.
Option A (The deployment management team regularly suggests and implements improvement opportunities): Incorrect, as continual improvement is characteristic of higher capability levels (e.g., level 4), not the defining feature of level 3.
Option B (Employees from other practices understand how deployment activities are integrated into relevant workflows): Correct, as level 3 focuses on integration and collaboration across practices, per ITIL 4's capability framework.
Option C (The deployment manager is able to report on the effectiveness of the deployment management practice): Incorrect, as reporting effectiveness is a general management task, not specific to level 3 maturity.
Option D (Deployment models are developed and implemented): Incorrect, as model development occurs at lower capability levels (e.g., level 1 or 2), not a hallmark of level 3.


NEW QUESTION # 23
[Understand the Key Concepts of Deployment Management]
Which of the following BEST describes the scope of deployment management practice?

  • A. The practice includes removing configuration documentation but not physical servers from the live environment
  • B. The practice includes deploying network hubs to and removing applications from staging environments
  • C. The practice includes deploying network hubs but not additional software licenses to the live environment
  • D. The practice includes updating service documentation and transferring it to the live environment

Answer: B

Explanation:
ITIL 4's deployment management practice encompasses moving hardware, software, and associated components into or out of environments (e.g., staging, testing, or production) to support service delivery. Option A, which includes deploying network hubs (hardware) and removing applications from staging environments (software), accurately reflects this broad scope across the service lifecycle.
Option A (The practice includes deploying network hubs to and removing applications from staging environments): Correct, as it covers both hardware and software movements across environments, aligning with ITIL 4's definition of deployment management.
Option B (The practice includes updating service documentation and transferring it to the live environment): Incorrect, as updating and transferring documentation is part of knowledge management, not deployment management.
Option C (The practice includes removing configuration documentation but not physical servers from the live environment): Incorrect, as deployment management includes moving physical servers, and configuration documentation is managed elsewhere.
Option D (The practice includes deploying network hubs but not additional software licenses to the live environment): Incorrect, as software licenses may be part of deployment if required, and the option arbitrarily limits the scope.


NEW QUESTION # 24
[Understand the Key Concepts of Deployment Management]
Which of the following BEST describes the scope of deployment management practice?

  • A. The practice includes removing configuration documentation but not physical servers from the live environment
  • B. The practice includes deploying network hubs to and removing applications from staging environments
  • C. The practice includes deploying network hubs but not additional software licenses to the live environment
  • D. The practice includes updating service documentation and transferring it to the live environment

Answer: B

Explanation:
ITIL 4's deployment management practice encompasses moving hardware, software, and associated components into or out of environments (e.g., staging, testing, or production) to support service delivery. Option A, which includes deploying network hubs (hardware) and removing applications from staging environments (software), accurately reflects this broad scope across the service lifecycle.
Option A (The practice includes deploying network hubs to and removing applications from staging environments): Correct, as it covers both hardware and software movements across environments, aligning with ITIL 4's definition of deployment management.
Option B (The practice includes updating service documentation and transferring it to the live environment): Incorrect, as updating and transferring documentation is part of knowledge management, not deployment management.
Option C (The practice includes removing configuration documentation but not physical servers from the live environment): Incorrect, as deployment management includes moving physical servers, and configuration documentation is managed elsewhere.
Option D (The practice includes deploying network hubs but not additional software licenses to the live environment): Incorrect, as software licenses may be part of deployment if required, and the option arbitrarily limits the scope.


NEW QUESTION # 25
......

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